Shipping policy

Thank you for choosing Swizzle and friends! We strive to provide you with excellent service and a seamless shopping experience. Below is our shipping policy to guide you through the process:

1. Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Processing times may vary during peak seasons or promotional periods.

2. Shipping Methods:

  • We offer standard Royal Mail postage

3. Shipping Rates:

  • Shipping rates are £1.50 for UK delivery.
  • We offer free shipping on orders exceeding a certain value, as specified on our website.

4. Shipping Restrictions:

  • We currently ship within the UK

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track your order using the provided tracking number on our website or the courier’s website.

6. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Delivery Issues:

  • In the rare event of a lost or delayed shipment, please contact our customer service team for assistance.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

8. Holiday Shipping:

  • During holiday seasons, shipping times may be longer than usual due to increased demand and carrier delays.
  • We recommend placing orders well in advance to ensure timely delivery during peak periods.

9. Returns Due to Shipping Issues:

  • If your order is damaged during shipping or if you receive the wrong item, please contact us within [number of days] of delivery.
  • We will arrange for a replacement or issue a refund for the affected items as per our return policy.

11. Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please feel free to contact us at contact@swizzleandfriends.com.

By placing an order with Swizzle and friends, you agree to abide by our shipping policy outlined above. We appreciate your business and hope you enjoy your shopping experience with us!